Last updated: November 14, 2026
This policy covers the digital products sold on BondedByFamily.com, such as printable PDF game packs, planners and party kits.
All sales are final
Our products are digital downloads. You receive the files straight after checkout, and a digital file cannot be returned once it has been delivered. For that reason all sales are final, and we do not offer refunds, returns or exchanges.
Please read the product page before you buy. It lists what is in the download, the file format and the paper size.
What you are buying
- Digital files only. Nothing is printed or shipped to you.
- PDF files in US Letter size (8.5 × 11 inches), delivered as a ZIP download.
- Colors can look slightly different on paper than on a screen, depending on your printer and paper.
If something goes wrong with your files
We want you to be able to use what you bought. Contact us and we will put it right if:
- the download link does not work,
- a file will not open or is damaged, or
- a page is missing or does not print correctly.
We will send you a working copy of the files or help you fix the problem.
Charged twice by mistake
If you were charged more than once for the same order, contact us with your order details and the duplicate charge will be corrected.
Your legal rights
Nothing in this policy takes away rights you have under the consumer law of the place where you live. Where the law gives you a right to cancel an order or to receive a refund, that right applies.
Who processes your order
Our orders are processed by a third-party online reseller, which acts as the Merchant of Record for all our orders. Its name is shown at checkout and on your receipt. The reseller handles payment, sends your receipt, and deals with questions about charges.
For help with a payment or a receipt, use the contact details on the receipt you were emailed. Have the email address you used at checkout ready.
Contact us
For anything about your files, use our contact page. Include the email address you used at checkout and the name of the product, and we will reply as soon as we can.